Housing Privacy Notice

Details of what information we collect from you, what we do with it and who it might be shared with

What information do we collect from you?

Information like your name and address. Sometimes we collect other information you may feel is sensitive to you. This might be financial or health information, for example.

Why do we collect this information?

To provide housing services to the residents, landlords and tenants of the Borough, because it is in the wider public interest to do so. If you do not give us your personal information, we may be unable to provide this service to you.

Who might we share your information with?

Maidstone Borough Council stores your information on our behalf. View the Maidstone Borough Council privacy information here.

Kent Homechoice partners will also use your information is they offer you services. They may use it for their own reasons that are different to ours, but they still have to look after it in the same way. View Kent Homechoice's privacy information here.

Locata, our software providers, will also use your information, but only on our instructions. They won’t use it for any other reasons, and they have to look after it in the same way we would. View Locata's privacy information here.

If you make a payment to us, Civica will also use your information, but only on our instructions. They won’t use it for any other reasons, and they have to look after it in the same way we would. You can view their privacy information here.

What do we do with your information?

We use it to assess applications or service requests for all housing services, and to manage the housing register. We won't use it for any other purposes without your consent, or without telling you first.

Sometimes we have to give it to other authorities, organisations or people. This would be for the prevention or detection of crime, or because of legal matters, for example. We don't need your consent to do this, but if we can, we'll let you know if we've passed your information on.

How long to we keep hold of your information?

For as long as we need it. Once we no longer need it, we will keep it for a set period (a retention period) but not use it. When the retention period expires we will delete your information from our records.

You can view our Retention Schedule here.

How can I access the information you hold about me, find out further information on privacy rights, or raise a concern?

Email the Data Protection Officer at dataprotection@tunbridgewells.gov.uk.

Other ways to contact

01892 554077

The Data Protection Officer,
Tunbridge Wells Borough Council
Room 110,
Town Hall,
Royal Tunbridge Wells, Kent
TN1 1RS

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