The Council has enacted its business continuity plans and is redeploying staff to priority services.

Please check our Coronavirus updates page for the latest information about Council services.

Need help? Contact us

A national scheme has been launched to provide food and other essentials to those most at risk from coronavirus. If you are in this category of 'shielded' households, you may have received a letter from the NHS telling you that you’re clinically extremely vulnerable, or been contacted by your GP or hospital clinician. If this has not happened, contact your GP or clinician after you register with this service. There is a phone line - 0800 0288327.

Tunbridge Wells Borough Council

Tunbridge Wells Borough Council is also offering support to this group and those who are vulnerable and cannot get help from friends, family or neighbours.

Our scheme includes:

  • Delivery of basic food packages to shielded medically vulnerable people and those in self-isolation who are not receiving assistance from elsewhere or need additional help
  • Wellbeing calls to help people stay connected

If your need is different we would still encourage you to contact us so we can see how we can best support you.

We are also working with a range of organisations across Tunbridge Wells who can help those who may be struggling. Local groups are being promoted on Facebook and Twitter so you may find it helpful to search for those operating in your area.

Many parish and town councils are also offering help - please contact your local Parish or Town Council for further details.

If you feel that you would like support during this time, please get in contact.

Contact us online

Contact by phone: 01892 554497 (9am - 5pm)

Kent Together helpline

A 24 hour helpline has been set up to support vulnerable people in Kent who need urgent help, supplies or medication.

If you are vulnerable and have an urgent need that cannot be met through existing support networks, you can contact the Kent Together helpline at or by calling on 03000 41 92 92.

It is a 24 hour service.

You can also report your concerns about the welfare of someone else.

The helpline is a collaboration between KCC, central Government, District, Borough and local councils, the voluntary and community sector, the NHS, emergency services and other partners to ensure help is at hand for vulnerable people.

Kent County Council

Kent County Council (KCC) looks after health and social care and they are working hard to deliver services. Their biggest priority is for vulnerable users of their services and to ensure no one is left isolated and we’re working closely with them to ensure this aim is met.

Find out what KCC are doing.

Pay for your care package

If you are able to, the Council would be very pleased to receive payment for your care package goods. It will enable us to help more people in the community who would otherwise be unable to afford food.

Please click on the “Pay for your care package” button below. You can pay by either debit or credit card.

Pay for your care package

Stay at home. Protect the NHS. Save lives.

Stay at home. Protect the NHS. Save lives.

This important government leaflet has been sent in paper copy to all UK residents.

To receive this information in other languages or alternative formats, please visit

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