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Freedom of Information

What is the Freedom of Information Act?

The Freedom of Information Act 2000 granted members of the public the right to access all forms of recorded information held by a public authority to promote transparency. Some information may be exempt from disclosure under the Act, where an exemption is applicable the public authority must adhere to a number of obligations.

What must the Council do under the FOI Act?

The Council, as a public authority, is required to respond to requests for information within 20 working days following the date of receipt. The Council is also required to publish and maintain a Publication Scheme which sets out information about Council decisions, policies, procedures and financial information. As a Council we must also publish and maintain Datasets under The Protection of Freedoms Act 2012.

How to make a FOI Request?

The quickest and easiest way to make an FOI request is using our online form.

You can also make requests by email


Or by post

Address Freedom of Information
Tunbridge Wells Borough Council
Town Hall
Mount Pleasant Road
Tunbridge Wells

When we respond to requests for information there are set procedures from the Information Commissioner's Office which we must follow:

  • We will aim to respond to your request within 20 working days
  • We are not obliged to deal with requests if the estimated cost of finding the information exceeds £450 this is worked out at charging £25 per hour of work accumulating to 18 hours of work. If we think that dealing with the request will cost more than the appropriate limit, we may charge a fee for providing the information; we will let you know if this is the case
  • We need not comply with vexatious or repeated requests

Complaints about Freedom of Information Requests

If you are unhappy with the way in which we have dealt with your request or disagree with what we have provided, you can request a review. We will respond to your complaint within 20 working days and if you remain dissatisfied at this stage you can contact the Information Commissioner's Office.

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