Coronavirus (COVID-19)
Some of our services have temporarily stopped or changed. See our Changes to Council services page for services’ status and our Coronavirus updates section for latest information.

What's It Like Working Here?

Our staff are passionate about the work they do and take an innovative and aspirational approach to their work. As an employer we recognise the value and experience our staff bring to the Council and in return we offer fulfilling, stimulating and challenging opportunities, in a professional and friendly working environment.

To maintain this working environment, we clarify the behaviours expected of everyone at work, in our Competency Framework.

But don’t just take our word for it, find out what our staff have to say about what it is really like working here;

Bonwyn Boast

My Story - From Business Administration Apprentice to Accountancy Assistant

"I started here as a Business Administration Apprentice. I attended college once a week and I worked the remaining four days at the council carrying out general admin tasks such as filing, monitoring emails and answering queries. During this time I also undertook various training on things like Excel and minute taking."

"At the end of my apprenticeship I was kept on and I later applied for a role in the exchequer team. Although I had not worked in finance previously, I enjoyed taking Maths in my first year of A Levels and was interested to take it further. It was when I started working as an Exchequer Assistant that I began to use the skills I had learnt in college and within my apprenticeship  I quickly put my new found knowledge into practice. It was a great introductory role as I learnt a lot and there were plenty of opportunities for personal and professional development.

I then progressed to an Exchequer Officer role where I dealt with things like debt management and raising invoices. Within that role I was also able to gain an understanding of insurance and wider issues within the team."

"I wanted to gain my AAT Accountancy qualification which the council happily supported me towards. I managed to complete the 3 year, part time, course in 2 years whilst working. I then transferred to the accounts team."

"My manager was really supportive and a great mentor and it helped that I wasn’t the only person in the team working towards the qualification – we could all work together and help each other. Still to this day, as soon as I have mastered one task or problem I will be given a new task which requires additional knowledge and I am continuing to develop my skillset."

"Lots of people in the council are in a similar position to me, having started working here since leaving school and I think the reason for that really is the continued opportunity to develop and the recognition that we, as individuals, are important."

Bronwyn Boast
Accountancy Assistant

Sarah Lowe

My Story - Graduate Planning Assistant to Planning Officer

"I started at Tunbridge Wells Borough Council after completing a masters in Urban and Regional Planning at Birmingham University. I was a Graduate Planning Assistant on a fixed term, 12 month contract and as soon as I arrived I began to work towards my professional accreditation with the Royal Town Planning Institute (RTPI)."

"I had a personal mentor within the organisation and the whole team was really supportive. The work was wide ranging and diverse and exposure I gained early in my career has proven to be invaluable."

"Within 5 months of starting my graduate role I was given the opportunity to apply for a Planning Officer role which I did with no hesitation and I was delighted to be promoted so quickly. Planning is an ever changing department and this meant I continued to be challenged and stretched and the introduction of a new manager continued to increase my exposure to new tasks.
My manager was very proactive in progressing staff and developing our skills and for me this meant going on to work towards my full RTPI accreditation."

"Within 3 years I have progressed from a graduate role to a Planning Officer with a fully accredited RTPI membership and the ongoing support and flexibility of the organisation made the process much easier than I anticipated it would be."

Sarah Lowe
Planning Officer

Michael Josh

What other activities have you been involved with?

“I took part in one of the Council’s charity auction events and won a bid for a cricket lesson! I will now be joining the Council’s Cricket Team in the summer. I have also joined the LEO running club and run most weeks.”

Michael Josh
Project Manager

Jane Clarke

What development opportunities have you had since joining the Council?

“I’ve had lots of opportunity to develop my skills and experience with TWBC, which is one of the many great things about working here. I was lucky enough to go on a secondment as an MKIP Programme Manager; a partnership opportunity working across three different councils, which greatly improved my project management and business case development skills. The MKIP Programme Manager role was my launch pad for my successful appointment as Head of Policy and Governance.”

Jane Clarke
Head of Policy & Governance


Tunbridge Wells Borough Council

Passionate about making a real impact through the work that you do?

Do you tackle new challenges with innovative flare? Do you want to make a difference locally in an organisation with big ambitions? If the answer is yes, then a career with us might be for you.

As an employer we recognise the value and experience that our staff bring to our diverse range of services. In return we offer fulfilling and challenging opportunities for professional development in a friendly working environment.

Find out more on

A - Z of council services