Annual Canvass

The annual canvass will begin on Monday 22 July 2019 and each home within the borough will receive a form to check and respond to. This form is called a Household Enquiry Form (HEF).

The form will be send by the Elections team to fulfil the legal responsibility we have to maintain the electoral register.

We maintain the register by conducting an annual review; this review ensures the register is as up-to-date as possible by asking residents to review the household information we hold.

Residents can then either confirm the information is correct or inform us of any changes. From this information we can ensure our register is up-to-date and send out invitations to register to any new eligible electors at a property.

The information we receive back from households will then be used to create our new register ready for publication on 1 December 2019.

Responding to the Household Enquiry Form

To confirm or to make any changes to your details:

If your details have not changed:

  • Text NOCHANGE followed by your security codes to 80212 (if nobody is eligible to vote include a reason after your security codes e.g. empty, business, 2nd home, none, other).
  • Automated Freephone from both landlines and mobiles: 0800 197 9871 (you will need your security codes when prompted)

Alternatively, to confirm if there have been any changes, or no changes at all. You can complete the form and post it back to us in the envelope provided.

Household Enquiry Form (HEF) FAQs
I have received a HEF, do I need to complete it?

Yes it is a legal requirement that every household responds, households who do not respond can be fined up to £1,000.

If you have received a household enquiry form you must confirm or amend the details on the form.

To confirm the details are correct you can go online, call the automated telephone service 0800 197 9871, or by returning the completed form via post.

To amend any details or to add new residents you must either go online or return the form by post.

Complete your HEF online

Who in the household is responsible for replying?

Only one person in the house has to reply - they can do so on behalf of everyone living there. The form is addressed to "The resident" and so everyone living at the property is jointly responsible for returning the form.

I have previously completed a HEF, why have I received a new form?

Each year all homes within the Borough will be sent a Household Enquiry Form.

We have a responsibility in maintaining an accurate electoral register and the household enquiry form is an important part of this.

To achieve this we need to know who is eligible to register to vote within a household.

The Household Enquiry Form provides us with the information that we need to contact anyone who is eligible to register to vote and provide them with further information to individually register.

The household enquiry form only gathers information and is not a form that can individually register a resident.

Individual registration requires further action. Please see our Individual Registration FAQ.

Who needs to be included on the form?

You need to include the name and nationality of anyone who lives at the address over the age of 16.

Should there be no residents at the property please give the reason why, for example empty due to building works, by contacting us

Where can I find the security code part 1 and part 2?

Part 1 and 2 of your security code can be found on the front page of your household enquiry form (HEF).

Part 1 is a six digit number and part 2 is a eight digit number.

I have lost my HEF, how do I get a new copy?

If you no longer have your Household Enquiry Form you will need to request a new copy by contacting us

I have confirmed changes on my HEF, what happens next?

If you have told us about changes on your Household Enquiry Form (HEF) our elections team will undertake the following action(s)

  • Remove anyone who no longer lives at the property from the electoral register
  • Send an Invitation to Register in the post to anyone who has been added to the form, people added to the form can also register to vote online

Please note: adding a new resident to the Household Enquiry Form will not automatically register them to be able to vote in elections.

I have received a HEF naming previous occupants, what should I do?

If you have received a Household Enquiry Form and the previous residents are named or the names on the form are incorrect you can go online to make amendments or amend the form and post the completed form back to us.

To amend the form it please cross through the names of the people no longer resident at the property and then fill in the required information for all new residents at the property who are 16 and over. Full instructions are on page 2 of the HEF. Please use the return envelope to send the amended form back to us.

If the form you have received has no pre printed names and is blank please go online and confirm who lives at the address or add yourself and any other occupants aged 16 or over to the paper form, please return this in the enclosed pre paid envelope.

Why is there a box asking if I’m over 76?

The Jury Summoning Service use this information from the electoral register to determine who is eligible for jury service. Those over the age of 76 are not eligible for jury service. The Jury Summoning Service is entitled to this information under the Juries Act 1974.

Do new residents added to a HEF need to take any further action?

Yes, new residents will need to register to vote, the Household Enquiry Form is not a means of registering on the electoral roll.


If residents added to a Household Enquiry Form do not register online, we will send out an Invitation to Register form through the post.

I have completed a HEF and returned it and I have now received an Invitation to Register form, do I need to complete this?

To complete the registration process you must either complete and return this form or go online.


For further information please read our Individual Electoral Registration FAQ

Do I have to supply my contact number and email address?

You are not required to supply your contact details but it will help us to contact you should there be any issues with your form.

Any contact details can only be used for the registration process and will not be shared.

If you provide your email address we will send all elections correspondence (except HEF’s) via email.

What happens if I do not complete a HEF?

If a HEF is not returned by the 5 August you will receive a reminder and if we still do not hear back from you will receive a visit from one of our canvassers who will complete the form with you. The final deadline for returning your HEF form is Monday 18 November.

Failure to complete a HEF can result in a fine of up to £1,000

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