Pests and Infestations

Tunbridge Wells Borough Council does not have an in-house pest control service.

The Council’s preferred contractor is:

Monitor Pest Control Limited
3b Robins Wharf
Grove Road
Northfleet
Kent
DA11 9AX
Phone: 01474 358855
Website: www.monitorpestcontrol.co.uk

Their team of advisors will be pleased to assist you with a variety of problems, for which a fee may be payable.

However, if you have a problem at your home address and the following apply click on the links for further information.

If you or someone else in your house receives one or more of the following benefits, we may be able to help in the case of a rat or mouse problem.

To do this, we would need to see proof of your entitlement to at least one of the following benefits or permission to confirm with another department that you do receive the benefit.

  • Housing benefit
  • Council tax support
  • Income support
  • Job seekers allowance
  • Pension credit

Once the entitlement to benefits is confirmed, we will arrange for Monitor Pest Control Ltd to deal with your problem.

You can tell us online using the form below.

Tunbridge Wells Borough Council does not have an in-house pest control service.

The Council’s preferred contractor is:

Monitor Pest Control Limited
3b Robins Wharf
Grove Road
Northfleet
Kent
DA11 9AX
Phone: 01474 358855
Website: www.monitorpestcontrol.co.uk

Their team of advisors will be pleased to assist you with a variety of problems.

If you do wish to use another company, we suggest you use one registered with the National Pest Control Technicians Association or the British Pest Control Association.

If you are a tenant you may wish to contact your landlord to establish whose responsibility the matter is.

We always recommend the use of a Professional Pest Control Service to deal with pest problems (see above for the Council’s Preferred Service).

This is particularly so when using any form of poison, as its use may impact on the wider wildlife population.

However, the following may assist you:

  • rats need a food source, and it has been said that the most common cause of rats is the feeding of birds (or other animals)
  • if you or a neighbour is feeding the birds- STOP
  • ensure any food waste is bagged up and placed in a bin with a lid
  • check the bottom of bins to ensure there are no holes present

There is of course, no guarantee that this action will cure the problem.

Tunbridge Wells Borough Council does not have an in-house pest control service.

The Council’s preferred contractor is:

Monitor Pest Control Limited
3b Robins Wharf
Grove Road
Northfleet
Kent
DA11 9AX
Phone: 01474 358855
Website: www.monitorpestcontrol.co.uk

Their team of advisors will be pleased to assist you with a variety of problems

If you do wish to use another company, we suggest you use one registered with the National Pest Control Technicians Association or the British Pest Control Association.

If you are a tenant you may want to contact your landlord to establish whose responsibility the matter is.

The internet provides good information relating to insects and bugs, and may help you in identifying them.

The British Pest Control Association have created a catalogue of the most common pests.

We also provide a service to identify insects and other pests that you may need advice on, although we cannot guarantee identification in all cases.

To use this service drop a sample off at the Council addressed to the Environmental Protection Team.

Please ensure your sample is labelled with your name, address and telephone number; and where you have found it.

For pest problems at locations other than your home address

The Environmental Protection Team will investigate complaints about untreated pest problem/infestations, taking formal action where necessary.

If you are having a problem with pests caused by someone else please make a report.

Report a Pest Issue
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