Coronavirus (COVID-19)
Some of our services have temporarily stopped or changed. See our Changes to Council services page for services’ status and our Coronavirus updates section for latest information.

Getting Online

Where can I get online?

View our online centres map to find out where you can go to get online

If you would like to add a venue or program to the map please email the team.

Do you provide support to help people get online? If yes, please contact us so that we can add your organisation to our list of resources.

Assisted Online Services at the Gateway

Staff at Gateway are always available to support you to use Council Services online. They can help you apply for the Housing Register, report a missed bin, pay your Council Tax, or find out general information about Council services.

Alternatively use the search box on our website to find the service you need or click on the 'Online Council Services' button to browse our 'do it online' page.

Access All Areas

Access All Areas courses provide free IT training  plus advice on how to get a job. Sessions are held in Rusthall, Sherwood and Showfields.

Rusthall: Sessions are held at the Rackcliff Centre (formerly the Fire Station), 26 Lower Green Road, Rusthall TN4 8TE every Monday from 5pm-7pm during term time. For further information contact the Town and Country Foundation on 01892 501630.

Sherwood: Sessions are held at St Philips Church, Birken Road, Tunbridge Wells TN2 3TE every Wednesday 12noon - 1.45pm during term time. This is a partnership project between Town & Country Foundation, Working Futures, St Phillip's Church and St Gregory's School. For further information contact Dawn Grant on 07736 946333.

Showfields: Sessions are held at the library at Number One Community Centre, Rowan Tree Road, Tunbridge Wells TN2 5PX every Monday from 9.30am-12noon. To join this course or for more information contact Carol Francis on 01892 501630.

Age UK, Southborough

Age UK in Southborough run a computer learning centre where you can learn about computers and how to use them. The emphasis is on making learning easy and fun.

To book a session call 01892 522591 or email

Compaid, Paddock Wood and Outreach

Compaid is a charity providing services to disabled people, including digital skills training. Services can be accessed either at their training centre in Paddock Wood, or in outreach in people's homes or local residential homes. Clients are typically referred by Social Services, rehabilitation centres, other charities, or through direct approach.

Contact Val Sprott, on 07942 180885 or email for information on the support they can offer and any associated charges.

Paddock Wood Community Advice Centre (PWCAC)

PWCAC is a charity based in Paddock Wood which offers free, face to face, confidential and impartial advice five days a week. PWCAC is helping to tackle digital and social exclusion by providing people with the skills and confidence they need to access digital technology and supporting them to do so. Guidance is provided to help clients to access information and services online as well as to complete online applications, such as applications for certain benefits or Blue Badge applications.

Call 01892 838619 or email for further information.

St Gregorys Cyber Cafe, Tunbridge Wells

The Cyber Cafe is held at St Philip's Community Centre in Sherwood, and is open every Wednesday from 9am until 11.30am during term time. There is no cost, only a small donation for tea and coffees provided. If you are interested in learning new ICT skills or using the Internet come along and join in, you can bring your own laptop if you prefer.

Call 01892 527444 or email Theresa Gent, or Debbie Ryan for further information.

Kent County Council are working with BT and Broadband Delivery UK to roll out fast fibre optic broadband across Kent. The making Kent quicker project is well under way with the first services already available.

Free Training

Learn my way

This is the place to take your first steps online with free online courses designed for you if you're just getting started with computers and the internet. You can start learning how to search, stay safe online, how to use email and public services. Once you've completed the package, you'll even receive your own certificate.

If you want to learn more or just want to brush up your skills, the internet has great resources to help.

Online Guides

Whether you'd like to improve your computer skills, emailing, use of the internet or generally to boost your digital confidence, Digital Unite's simple guides are here to help. They're free, print friendly and also a great way to support other learners.

It's important to know how to stay safe when you're using the internet. You should never give out any personal information when you're online to people who you do not know face to face - no matter who you think you're talking to.

There are a number of things to remember when you are using the internet

  • Once you have shared something online you have lost control of it
  • People may be able to see things you've posted online, months or years later
  • People may share things about you which are upsetting, and you may not know they have done this
  • Some people may use what you've posted online in ways you don't like, or may not even have anticipated
  • Never share your passwords with anyone, and make sure you use strong passwords which contain a mixture of letters, symbols and numbers
  • If you receive an official-looking email asking for financial details, you should never reply
  • If you receive an official-looking email warning about your account being compromised and asking you to change your password, you should never click the link within the email

Get Safe Online

Get Safe Online provides unbiased, factual and easy-to-understand information on online safety.

Their website provides practical advice on how to protect yourself, your computers and mobiles device and your business against fraud, identity theft, viruses and many other problems encountered online. Containing guidance on many other related subjects too – including performing backups and how to avoid theft or loss of your computer, smartphone or tablet. Every conceivable topic is included on the site – including safe online shopping, gaming and dating … so now you really can stay safe with everything you do online.

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