Coronavirus (COVID-19)
Some of our services have temporarily stopped or changed. See our Changes to Council services page for services’ status and our Coronavirus updates section for latest information.

Pay Your Bill

Payments during the Coronavirus outbreak

If you have been financially affected by the coronavirus and are unable to make your Council Tax payments, please contact our Council Tax team on 01892 526121 or email

We would advise that you contact the DWP to make a claim for Universal Credit if your income has been reduced. If you make a claim for Universal Credit you will also need to make a claim for Council Tax Support. Please do not wait for a decision from DWP re your Universal Credit, use the link to make an online claim with Tunbridge Wells Borough Council.

If you are entitled to Council Tax Support and your bill is reduced, an adjusted bill will be sent to you.

Further help and advice can be found on the coronavirus pages of our website.

Money advice service

The Money Advice Service (MAS) offers free and impartial advice.

Work and employment

Information is available on employment and sick pay for those impacted by coronavirus.

More information can be found on the MAS website.

Managing your money

Advice and tips on how to manage your money and outgoings including loans and utility bills can be found on the MAS website.

Direct Debit

3/4 people in Tunbridge Wells pay their Council Tax by Direct Debit - it's the simplest and most convenient way to pay your bill.

You can pay over 10 or 12 monthly installments, pay the full amount in one go or pay half yearly. You can also choose to make your payments on either the 1st or the 15th of each month.

Change your Direct Debit

If you need to change your direct debit details, simply complete our online form and we will confirm the changes at least 10 working days in advance of your account being debited.

Please note if a payment has already been requested from your bank or building society before this form is completed you will need to cancel your original direct debit agreement with your bank.

Where an instalment is due in less than 10 working days the instalment will be added to your first direct debit instalment unless payment is made by another means.

Online Payments

You can make payments securely through the council's secure site.

Telephone Payments

Payments can be made securely on our automated telephone payment line.

Telephone0800 023 7086

Please follow the prompts to make your payment. You will be given a transaction number when your payment is successfully completed.

Internet Banking / Standing Order

You can make payment through your own online banking by transferring payment to the council's account or by setting up a regular standing order. Please ensure you quote your account reference number on all payments.

Our bank details are:

PO Box 72
Bailey Drive
Gillingham Business Park

Account details:
Name: Tunbridge Wells Borough Council
Sort code: 30-00-02
Account number: 01396914



Allocation of Payments

If you have Council Tax arrears and the payment you make does not match the amount that is due for the current year, then your payment will be allocated to the oldest debt. You'll need to contact us to let us know which debt you are making a payment for.

Change Instalment Frequency

If you want to change the frequency of your Council Tax payments please complete our online form to request this.

If you would like to change your direct debit details please complete our change your direct debit online form

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