The Council has enacted its business continuity plans and is redeploying staff to priority services.

Please check our Coronavirus updates page for the latest information about Council services.

Home Safety

There are several ways you can make sure your home is safe for you and your family.

Kent Police have crime prevention officers who can check your house and give you advice on how you can improve your security.

The Kent Fire Service provides a similar service to show you how you can minimise the risk of fire and smoke damage to you and your property.

Kent County Council (KCC) also provide a range of services including health and care alarms. Other services to help with home protection are HomeSafe, the HandyVan scheme, the In Touch Handyperson Scheme and the Senior Safety scheme.

Assess Your Needs

Assess your care needs to find out what help you can get to live a safe and fulfilling life in your own home. KCC do this by providing support and equipment to those who are eligible. If you think you, or someone you know might benefit from support contact KCC Adult Social Services to find out if they can help you.

The Kent HomeSafe Scheme, managed by the in touch home improvement agencies aims to help vulnerable, disabled or older people feel safe in their own homes by carrying out security works and minor aids and adaptations to their homes. It is particularly aimed at first time burglary victims. These can include fitting window locks, smoke alarms, door locks, bolts, viewers and safety chains, night latches and key safes.

The service operates free across Kent.

To find out if you, a family member or a neighbour are eligible, contact the Community Safety Partnership at Kent County Council.

Kent County Council (KCC) funds the Senior Safety scheme run by Age UK (formerly Help the Aged) to provide free installation of safety and security products in eligible clients' homes. The aids can include door and window locks, and smoke detectors.

There is also a 24-hour response service called Senior Link for older people needing help in an emergency or assistance when answering a door to strangers. For this scheme equipment is installed free of charge for eligible older people but a small weekly charge is levied for monitoring and maintenance.

The HandyVans are the vehicles used by the fitters who travel to clients' homes to review their safety and security needs and carry out the required work.

To find out more about the schemes and the eligibility criteria see the Age UK website.

Family Mosaic Safe & Well at Home is a registered Home Improvement Agency endorsed by the Council that assists people to remain in their own home in greater comfort, security, independence and with dignity. They will visit a home and assess repairs and adaptations, help with grant and welfare advice, organise and support works at every stage to make sure things run smoothly.

Type of works undertaken includes bathroom adaptations, stair lifts, extensions, electrical work, central heating and insulation, structural and minor repairs.

No job too big or too small.

Assistive technologies enable people with health and care needs, such as the frail elderly and those with Long Term Conditions (LTCs) and their carers to maintain independence. Such technologies offer remote monitoring of real time emergencies and lifestyle changes in order to manage the risks associated with independent living and to provide enhancements to person’s circumstances.

The Adult Services Directorate at Kent County Council provide these services in Tunbridge Wells, please see their website for more information.


This technology allows monitoring of people with long term conditions in their own home, facilitating early clinical intervention. This improves the overall management of these conditions and helps reduce the need for frequent visits to the doctors surgery and unnecessary and costly hospital admissions.

The equipment given to the patient is dependant upon the long term conditions that the patient has and which health measurements are required. Examples of what can be monitored remotely:

  • Blood pressure
  • Blood oxygen
  • Pulse
  • Blood sugar
  • Weight
  • Temperature
  • Peak flow


A combination of remotely monitored passive alarms and sensors to maintain independence at home. The user can activate an alarm themselves or an alarm can be triggered by detecting smoke or a fall.

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