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Changes to council services


Bins and recycling

We have received help from Kent County Council that has enabled us to restart bulky waste collections from Monday 4 May.

Due to the current coronavirus outbreak, the Civic Amenity Vehicle Service has been suspended until further notice. We apologise for any inconvenience caused.

We are pleased to announce that, following the temporary suspension of the garden waste service due to the impact of coronavirus on staff numbers, collections resumed on Monday 18 May.

Please put your garden waste bin out for collection before 7am on your scheduled collection day, as you did before the service was suspended.

Garden waste subscriptions will automatically be extended to cover the period during which we have been unable to provide the garden waste service.

We apologise for the inconvenience the suspension of the garden waste service may have caused, and thank you for your patience.

Following our earlier decision to temporarily suspend refuse and recycling complaints due to the Covid-19 emergency, we have now resumed taking new complaints for refuse and recycling collections from Monday 6 July.

More details about our complaints procedure and how to make a complaint can be found on our make a complaint page.

The Household Waste and Recycling Centre at North Farm has reopened to the public for essential use from Friday 15 May. An online booking system is in place to maintain social distancing.

Residents can only book one trip in any four-week period to allow all residents to have access to sites and must follow social distancing guidelines. Please visit the KCC website to book.

Recycling and waste collections are continuing as usual. Collections may be made at different times on the scheduled day because of a reduced number of staff.

Car parks

Due to a decline in usage, Meadow Road car park has been closed until further notice. Alternative parking is available at Royal Victoria Place. Existing season ticket holders may use Royal Victoria car park instead.

The Town Hall Yard car park is open.

All other car parks operated by the Council are open as usual.

Cemetery and crematorium

Government advice during the coronavirus outbreak means there are restrictions on the number of mourners who may attend funerals. This situation is being reviewed frequently. Our cemetery and crematorium team are there to support you at this difficult time

Council

Government regulations have been changed to allow meetings to be held in different ways during the coronavirus outbreak. The Council has only held meetings if they absolutely cannot be deferred and this is usually because certain decisions have to be taken. Before any meetings went ahead all the political parties were consulted about how the meetings might be held.

There is not a reliable technical solution for us to be able to conduct a virtual meeting and publicly broadcast it live.

Attendance at meetings that have taken place in the town hall has been reduced to an absolute minimum and those who have attended meetings followed social distancing guidelines very closely. No restrictions have been broken.

Environmental protection

This service is now operational.

Food safety inspections are now operational.

This service is now operational.

Licensing

We are glad to announce that Taxi Driver Knowledge Tests have resumed.

Our venues

In line with government advice and alongside other UK theatres the Assembly Hall Theatre has been closed.

If you have tickets booked for an event you will be contacted by the ticket provider and a full refund for tickets and any fees paid will be issued.

Given the high volume of refunds that we will be processing we are asking ticket holders to be patient and not to contact us directly.

Community Centres are now reopening but with reduced footfall and opening hours. For more information please see our Camden Centre, TN2 centre and Wesley Centre, webpages.

All leisure centres in Tunbridge Wells are now operational. For more information please visit Fusion Lifestyle's Tunbridge Wells Sports Centre, Putlands Sports and Leisure Centre and Weald Sports Centre webpages.

Parking, Travel and Roads

Unfortunately, due to the current coronavirus (Covid-19) emergency, we are currently unable to provide any ‘Vehicle Access Marking’ services.  We expect these services to remain suspended initially for at least 3 months (from mid March 2020).

Suspension of these services will be reviewed regularly. Therefore, for current information and any updates please return to review this web page.

Direct any questions in respect of this to: parkingrestrictions@tunbridgewells.gov.uk

Parks and play areas

Enclosed spaces in Council parks including play areas, tennis courts, skate parks and similar are currently operational.

Parks currently remain open subject to the Government’s restrictions regarding gatherings of two or more people (excluding people who live together) and social distancing.

Playgrounds and Outdoor Gyms opened from July 4th. Please follow the new rules:

  • Continue to follow the Government rules on social distancing and stay 1m+ apart from others, and 2m if possible.
  • Wait until it’s your turn to play/exercise and don’t overcrowd the playground/gym.
  • Limit your time to allow others to use the equipment.
  • One household at a time on multi-use units please.
  • Use your hand sanitizer before and after using the play/gym equipment. We advise to wipe the equipment at touch points before use if possible. Please dispose wipes/gloves in the bins provided.
  • Drinks/food to be consumed away from equipment. Wash your hands before eating.
  • Washing your hands is one of the easiest ways to protect yourself and others from the virus. Avoid touching your face before your hands are washed. As soon as you can, wash your hands thoroughly with warm water and soap for at least 20 seconds.

Payments

Payments to the Council can be made only:

  • online by debit/credit card
  • over the phone by debit/credit card
  • by bank transfer to:

    Name: Tunbridge Wells Borough Council
    Sort code: 30-00-02
    Account number: 01396914

    IBAN: GB02LOYD30000201396914
    BIC: LOYDGB2LCTY

No cash payments can be taken at the present time.

Penalty charge payments can still be made through our automated phone line, online by debit/credit card or by bank transfer to the account details above.

Please ensure you include the PCN number as the reference number.

Tourist information

Open Tue-Fri, 10am - 3pm. Please wear a mask on your visit. Only one customer in the office at one time. Telephone and email services are also operational at same times and additionally on Mondays 10am - 3pm.

Tunbridge Wells Gateway

Gateway staff are still on hand to support you if you are in urgent need or vulnerable. The doors to Gateway are closed and an intercom system is in operation. No payments can be taken.

Please call 01892 526121 for further details

Other council services

Other services are continuing as usual and our website and social media pages will be updated should the situation change.

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