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Housing Privacy Notice


Details of what information we collect from you, what we do with it and who it might be shared with.

Information like your name and address. Sometimes we collect other information you may feel is sensitive to you. This might be financial or health information, for example.

To provide housing services to the residents, landlords and tenants of the Borough, because it is in the wider public interest to do so. If you do not give us your personal information, we may be unable to provide this service to you.

Maidstone Borough Council stores your information on our behalf. View the Maidstone Borough Council privacy information.

Kent Homechoice partners will also use your information if they offer you services. They may use it for their own reasons that are different to ours, but they still have to look after it in the same way. View Kent Homechoice's privacy information.

Locata, our software providers, will also use your information, but only on our instructions. They won’t use it for any other reasons, and they have to look after it in the same way we would. View Locata's privacy information.

If you make a payment to us, Civica will also use your information, but only on our instructions. They won’t use it for any other reasons, and they have to look after it in the same way we would. View Civica's privacy information.

If you make a payment to us by Direct Debit, or we pay you by BACS, Bottomline Technologies will also process your information, but only on our instructions. They won’t use it for any other reasons, and they have to look after it in the same way we would. You can view their privacy information in their Privacy Policy page.

We use it to assess applications or service requests for all housing services, and to manage the Housing Register. We won't use it for any other purposes without your consent, or without telling you first.

Sometimes we have to give it to other authorities, organisations or people. This would be for the prevention or detection of crime, or because of legal matters, for example. We don't need your consent to do this, but if we can, we'll let you know if we've passed your information on.

For as long as we need it. Once we no longer need it, we will keep it for a set period (a retention period) but not use it. When the retention period expires we will delete your information from our records.

For further information view our Retention Schedule.

You can access the information we hold about you, find out further information on privacy rights, or raise a concern by contacting the Data Protection Officer.

Email: dataprotection@tunbridgewells.gov.uk.

Tel: 01892 554077

By post:

The Data Protection Officer
Tunbridge Wells Borough Council
Room 110
Town Hall
Royal Tunbridge Wells
Kent
TN1 1RS