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Culture Service Privacy Notice


Details of what information we collect from you, what we do with it, and who it might be shared with.

We collect and store personal and non-personal data that you may volunteer as part of booking tickets, making a purchase, becoming a member or via donation forms, e-news sign-ups, visitor surveys or in connection with a specific project or event. We may also collect photographs if you donate items or if you attend events organised by the Museum and Art Gallery.

We collect and store personal and non-personal data that you may volunteer as part of booking tickets, making a purchase, becoming a member or via donation forms, e-news sign-ups, visitor surveys or in connection with a specific project or event. We may also collect photographs if you donate items or if you attend events organised by the Museum and Art Gallery.

The Culture department of Tunbridge Wells Borough Council consists of:

We also participate in the Council’s GO Scheme and TW Social.

  • Your full name, title and date of birth
  • Postal address, email address and telephone number
  • IP (internet protocol) address
  • Ticket purchase history
  • Gift Aid status
  • Payment card details
  • Your contact and communication preferences
  • Demographics
  • CCTV images, if you visit any of our public buildings
  • IP addresses and cookies
  • Web pages accessed and files downloaded

We collect this information to provide a cultural facility to residents and visitors because it is in the wider public interest to do so. If you do not give us your personal information, we may be unable to provide a service to you.

We will use your information to:

  • Provide and improve our Culture Service.
  • To send you newsletters and alerts about the culture service accordance with the preferences you provided at the time of signing up.
  • Inform other authorities, organisations or people.
  • Fulfil your requests.
  • Handle and deliver orders and communicate with you about them.
  • Provide a personalised service to you when you visit our website. This could include customising the content and/or layout of our pages for individual users.
  • Record any contact we have with you.
  • Prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf in relation to prevention and detention.
  • Carry out research.

Maidstone Borough Council stores your information on our behalf.

You can view their privacy information on the Maidstone Borough Council website.

Our software providers may also store your information, but only on our instructions. They won’t use it for any other reasons, and they have to look after it in the same way we would. You can view their privacy information here:

Third parties

To undertake our business activities, we sometimes have to share your information with third parties such as our database and IT providers and our mailing house, survey company, which may handle our direct postal or e-mail communications with you. We only choose partners we trust and will only pass personal data to them if they have signed a contract that requires them to:

  • abide by the requirements of the Data Protection Act
  • treat your information as carefully as we would
  • only use the information for the purposes it was supplied
  • allow us to carry out checks to ensure they are doing all these things

External links

Our website contains links to other sites whose information practice may be different to ours. You should consult other sites’ privacy notices as we have no control over information that is submitted to or collected by third parties. Furthermore, we cannot guarantee the privacy of personal information you transmit over the web or that may be collectable in transit by others.

  • Access – you can request copies of any of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
  • Right to prevent automatic decisions – you have to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

We will only keep your information for as long as we need it. Once we no longer need it, we will keep it for a set period (a retention period) but not use it. When the retention period expires we will delete your information from our records. View our Retention Schedule.

What security precautions in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us.

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

There are no automated decisions in this process.

If you are accessing online services and are aged 13 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

What are Cookies and why are they used?

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them on our privacy and cookies page.

If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer.

Email: dataprotection@tunbridgewells.gov.uk

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.

Alternatively, visit ico.org.uk or email casework@ico.org.uk.