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Car Parks Privacy Notice


Details of what information we collect from you, what we do with it, and who it might be shared with.

Tunbridge Wells Borough Council
Mount Pleasant Road
Royal Tunbridge Wells
Kent
TN1 1RS

Email: dataprotection@tunbridgewells.gov.uk

Telephone: 01892 526121

We collect personal information about you such as name, email address and vehicle registration number. Sometimes we collect other information you may feel is sensitive to you. This might be your age, financial information, or gender, for example.

We collect this information to provide you and other visitors parking facilities. If you do not give us your personal information, we may be unable to provide this service to you.

We use three software providers, Blue Scorpion, Cale, and RingGo, who will also use your information, but only on our instructions. They won’t use it for any other reasons, and they have to look after it in the same way. You can view their privacy information by clicking here:

We use your information to enforce the Parking Places Orders within our car parks. We won't use it for any other purposes without your consent, or without telling you first.

Sometimes we have to give it to other authorities, organisations or people. This would be for the prevention or detection of crime, or because of legal matters, for example. We don't need your consent to do this, but if we can, we'll let you know if we've passed your information on.

We will only keep your information for as is necessary for the purpose for which it was collected. Once we no longer need it, we will retain it for a set period (a retention period) but not use it. When the retention period expires we will delete your information from our records. For more information see our retention schedule.

You can access the information we hold about you at any time. If you would like to do this, or have any queries or questions,  please contact our Data Protection officer.

Email: dataprotection@tunbridgewells.gov.uk

Telephone: 01892 526121

Tunbridge Wells Borough Council
Mount Pleasant Road
Royal Tunbridge Wells
Kent
TN1 1RS

If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer:

Email: dataprotection@tunbridgewells.gov.uk

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.

Alternatively, visit the Information Commissioner's Office website or email casework@ico.org.uk.