Planning Services Pre-Applications Privacy Notice
Details of what information we collect from you, what we do with it, and who it might be shared with.
We collect personal information about you such as your name and address. This information is provided to us as part of your planning application. Sometimes other information you may feel is sensitive to you is also part of the application. This may be financial or health information, for example.
We collect this information to provide planning pre-application services, because it is in the wider public interest to do so and in accordance with current government advice. If you do not provide us with your personal information, we may be unable to provide this service to you.
The information Tunbridge Wells Borough Council planning service collects will be stored by Maidstone Borough Council on our behalf. You can view their privacy information here.
If you make a payment to us, Civica will also use your information, but only on our instructions. They won’t use it for any other reasons, and they have to look after it in the same way we would. You can view their privacy information here.
We use the information you provide to process your request for pre-application advice. We will not use it for any other purposes without your consent, or without telling you first.
Sometimes we have to give it to other authorities, organisations or people. This would be for the prevention or detection of crime, or because of legal matters, for example. We don't need your consent to do this, but if we can, we'll let you know if we've passed your information on.
We will only keep your information for as is necessary for the purpose for which it was collected. Once we no longer need it, we will retain it for a set period (a retention period) but not use it. When the retention period expires we will delete your information from our records. For more information see our retention schedule.
You can access the information we hold about you at any time. If you would like to do this, or have any queries or questions, please contact our Data Protection officer.
Telephone: 01892 526121
Tunbridge Wells Borough Council
Mount Pleasant Road
Royal Tunbridge Wells
If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer:
For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO) at:
Information Commissioner's Office